Get in Touch With Us
Got a question about one of our reviews, spotted something that needs a second look, or want to flag a casino we should be covering? This page explains the best way to reach us and what happens once your message lands in our inbox.
The Best Way to Reach Us
Email is the most reliable route to our team. Send your message to [email protected] and a member of our editorial team will read it in full — we don't rely on automated replies to do the work for us.
A quick tip: the more specific you are, the faster we can help. If your question relates to a particular casino, a bonus term, a payment method, or something on a specific page, mention that up front. It saves a round of back-and-forth and gets your query to the right person straight away.
What We Can Help With
We hear from readers across Ireland for all sorts of reasons. Some of the most common include:
- Questions about our reviews or ratings — if you'd like more detail on how we rated a particular site, or why one casino ranks above another, ask away.
- Corrections and updates — bonus terms, payment options and licensing details change. If something looks out of date, tell us and we'll check it.
- Site suggestions — if there's a casino operating legally in Ireland that you think deserves a look, let us know which one and why.
- Feedback on payment methods or payout times — readers often write in about their own experience with deposits, withdrawals or how long a payout actually took. This kind of feedback genuinely shapes what we cover.
- Responsible gambling concerns — if you or someone you know is struggling with their gambling, say so in your message. We'll point you towards independent support services rather than trying to handle it ourselves.
What We Can't Help With
We're an independent review and comparison site — we don't operate any casino, hold player funds, or process deposits and withdrawals. If your query is about a specific account, a stuck withdrawal or a bonus dispute, that has to go through the casino's own customer support team, since only they can access your account and resolve it. We're happy to point you towards general guidance in the meantime, but we can't intervene on individual account issues.
A Brief Word on How We Work
The rankings and offers you see on thebbqtruck.co.uk are based on our own research into licensing, game selection, payment options and player terms. Some of the casinos listed may pay us a commission when a reader signs up through our site, but this arrangement never decides which sites rank where — our ratings are formed independently of any commercial relationship. If you have a question about how a particular ranking was reached, we're glad to explain it.
How Long a Reply Takes
We aim to get back to genuine enquiries within a couple of working days. Straightforward questions are usually quicker; anything requiring us to check facts or follow up with a third party can take a little longer. If you haven't heard back after a reasonable stretch, feel free to send a follow-up — messages occasionally go astray.
Before You Write In
A few things are worth checking first, since they answer some of the questions we get most often:
- Bonus terms, wagering requirements and minimum deposits are usually listed alongside each offer on our comparison pages — worth a look before asking about a specific promotion.
- If you're looking for options outside the standard Irish licensing framework, we cover that ground separately on our page about trusted non GamStop casinos.
- Payment method availability, payout speed and mobile compatibility can vary by casino, so check the individual review first — your question might already be answered there.
Beyond that, we're glad to hear from you. Whether it's praise, a correction, or a query we haven't thought to answer yet, every message gets read by a real person — and we'd genuinely like to know what's on your mind.